Fast Company’s “Most Innovative” companies list is one of the most respected roundup of innovation leaders in the world. This year, we got to write more than 20 stories about companies that made the list. These industry pioneers range from healthcare companies to audio technology businesses.

Here’s a look at one of those stories. It is about LivePerson’s AI-enabled conversational platform that enables brands and customers to text one another. The technology is enabling brands to reimage customer service and change the way they build and deepen relationships.

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